At Style Raft, we’re passionate about helping you look effortlessly stylish in our curated collection of bodycon dresses, crop tops, and wardrobe essentials. Our shipping and returns policies are designed to make your shopping experience as smooth as possible.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) via two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: £12.95
  • Delivery time: 10-15 business days after dispatch

Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Please note: All orders take 1-2 business days to process before shipping. Delivery times are estimates and may vary depending on your location and customs processing.

Our Hassle-Free Returns Policy

We want you to love every buttery-soft midi dress and trendy t-shirt as much as we do. If something isn’t perfect, here’s how our returns process works:

Return Basics

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and with original tags attached
  • Non-returnable items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or pierced jewelry unless faulty

Step-by-Step Return Process

  1. Initiate your return: Email us at [email protected] within 15 days with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for approval: We’ll email you a return authorization within 2 business days
  3. Package your items: Include all original packaging and tags (we recommend using tracked shipping)
  4. Ship it back: Send to:
    Style Raft Returns
    36 Monmouth St
    Bath, GB BA6O 1EP

Return Shipping Costs

  • Refunds: Customer pays return shipping (original shipping fees are non-refundable)
  • Exchanges: We’ll cover the cost of shipping your new item

Refund Processing

Once we receive and inspect your return (allow 3-5 business days):

  • Timing: Refunds process within 5 business days
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)

Note: Bank processing times may vary (typically 3-10 business days)

Exchange Options

Prefer a different size or color of those long sleeved tops or shirts? We’ll happily exchange for:

  • The same item in a different size/color (subject to availability)
  • Store credit for the full item value

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Hi Style Raft Team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return:

  • [Item Name] in [Size/Color]
  • [Item Name] in [Size/Color]

Reason for return: [Please specify – wrong size, changed mind, etc.]

I would like:
☐ Refund to original payment method
☐ Exchange for [specify new item/size if known]

I confirm the items are unworn, unwashed, and with original tags attached.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Faulty Items

If your bodycon dresses or shirts arrive damaged or faulty, email us immediately with photos. We’ll cover all return costs and expedite your replacement.

Need Help?

Our style-obsessed customer care team is here to help at [email protected]. Response time: 1-2 business days.

Happy styling!
The Style Raft Team