At Style Raft, we want you to love every bodycon dress, crop top, and wardrobe essential as much as we do. But if something isn’t quite right, our hassle-free returns process has you covered.

Our Return Promise

We accept returns within 15 days of delivery for most items. Your satisfaction is as important to us as your personal style!

Note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or pierced jewelry unless faulty. All items must be unworn, unwashed, and with original tags attached.

How to Return or Exchange

  1. Initiate your return: Email us at [email protected] within 15 days of receiving your order with:
  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange
  • Wait for approval: We’ll email you a return authorization within 2 business days.
  • Package your items: Include all original packaging and tags. We recommend using tracked shipping.
  • Ship it back: Send to:
    Style Raft Returns
    36 Monmouth St
    Bath, GB BA6O 1EP

    • Return Shipping Costs

    • Refunds: Customer pays return shipping (original shipping fees are non-refundable)
    • Exchanges: We’ll cover the cost of shipping your new item

    Refund Processing

    Once we receive and inspect your return (allow 3-5 business days):

    • Timing: Refunds process within 5 business days
    • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
    • Note: Bank processing times may vary (typically 3-10 business days)

    Exchange Options

    Prefer a different size or color of those buttery-soft midi dresses or long sleeved tops? We’ll happily exchange for:

    • The same item in a different size/color (subject to availability)
    • Store credit for the full item value

    Return Request Template

    Copy and paste this template into your email to [email protected]:

    Subject: Return Request – Order #[Your Order Number] Hi Style Raft Team, I’d like to request a return/exchange for my recent order (#[Your Order Number]). Items to return: – [Item Name] in [Size/Color] – [Item Name] in [Size/Color] Reason for return: [Please specify – wrong size, changed mind, etc.] I would like: ☐ Refund to original payment method ☐ Exchange for [specify new item/size if known] I confirm the items are unworn, unwashed, and with original tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

    Faulty Items

    If your trendy t-shirts or shirts arrive damaged or faulty, email us immediately with photos. We’ll cover all return costs and expedite your replacement.

    Questions?

    Our style-obsessed customer care team is here to help at [email protected]. Response time: 1-2 business days.

    Happy styling!
    The Style Raft Team